ITIL® v3 2011 Foundation & Intermediate Level Certification

The purpose of the these exam preparation in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® best practices, terminology, structure and concepts and has comprehended the core principles for Service Management.


Unit1. ITSM & ITIL® Concepts

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management
  • ITIL Service life cycle

Unit2. Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

Unit3. Service Design 

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

Unit4. Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation

Unit5. Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

Unit6. Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

Unit7. Exam-Taking Tips & Practice Exams

  • Important techniques to help you pass your exam
  • In-class and take-home exam preparation


ITIL Certified professionals receive a global recogition pin which they can wear in interviews, conferences and semirars, creating value in all endeavors.

Product price or special offer

The Fee includes classroom or online training + a copy of material + question papers & answers. Please contact us for further details on Corporate or Group or Early bird discounts.

Details of the ITIL® v3 Foundation Exam

  • Trainee receives Course Training and Course Material
  • Duration of ITIL Exam: 1 Hour,  Number of Questions: 40 Questions; Type of Questions: Multiple Choice
  • Certification Exam fee : Euro 150;
  • More details at EXIN website:

About ITIL® v3 Intermediate

Prerequisites - Should have completed ITIL v3 Foundation

Intermediate level Certification in:

  1. Service Strategy (SS)
  2. Service Design (SD)
  3. Service Transition (ST)
  4. Service Operation (SO)
  5. Continual Service Improvement (CSI)

Each module requires 3 days of training and is followed by an Online Examination for awarding ITIL® Intermediate Certification.

About the Facilitator

Sudarshan Raj G


7 years+ : Establishment and Administrative matters in Health and & Family Welfare; IT database for recruitment of Doctors

15 years+ : Database Support handling Fortune 100 Client with a 100+ strong team

Operations Management - leading Operational Excellence

Delivery Management - handling a huge project for all deliverables relating to DB Support

Project Management - handling Projects from Initiation through Closing phases


PMP® from PMI® & ITIL® V3 Certified Expert (Purple Badge)

Companies worked

  • Govt. of India, Ministry of Health & Family Welfare
  • Wissen Infotech, Hyderabad
  • Cibersites Inc., Bangalore
  • Savvis Inc., Bangalore
  • CenturyLink Inc., Bangalore
  • Genpact, Hyderabad

Trainings conducted

  • Soft skills
  • Communication Skills
  • Oracle Database
  • Project Management
  • Team Management
  • PMP® Training
  • Information Security (ISO 27000)
  • Quality Management Systems (QMS)

Forthcoming Schedules


ITIL W/S Dates IST Time



17th,24th 9:30am-6pm


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