ITIL® v3 2011 Foundation & Intermediate Level Certification

The purpose of the these exam preparation in IT Service Management is to certify that the candidate has gained knowledge of the ITIL best practices, terminology, structure and concepts and has comprehended the core principles of ITIL practices for Service Management.


Unit1. ITSM & ITIL Concepts

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management
  • ITIL Service life cycle

Unit2. Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

Unit3. Service Design 

  •  Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

Unit4. Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation

Unit5. Service Operation

  • Effectively and efficiently deliver support services
  •  Ensure value to customer and service provider
  • Maintain stability while allowing for change
  •  Organize to improve IT support to customers

Unit6. Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

Unit7. Exam-Taking Tips & Practice Exams

  •  Important techniques to help you pass your exam
  •  In-class and take-home exam preparation


ITIL Certified professionals receive a global recogition pin which they can wear in interviews, conferences and semirars, creating value in all endeavors.

Product price or special offer

The Fee includes classroom or online training + a copy of material + question papers & answers. Please contact us for further details on Corporate or Group or Early bird discounts.

Details of the ITIL v3 Foundation Exam

  • Trainee receives Course Training and Course Material
  • Duration of ITIL Exam: 1 Hour,  Number of Questions: 40 Questions; Type of Questions: Multiple Choice
  • Certification Exam fee : $150;
  • More details at EXIN website:

About ITILv3 Intermediate

Prerequisites - Should have completed ITIL v3 Foundation

Intermediate level Certification in:

  1. Service Strategy (SS)
  2. Service Design (SD)
  3. Service Transition (ST)
  4. Service Operation (SO)
  5. Continual Service Improvement (CSI)

Each module requires 3 days of training and is followed by an Online Examination for awarding ITIL Intermediate Certification.

About the Facilitator

Sudarshan Raj G


7 years+ : Establishment and Administrative matters in Health and & Family Welfare; IT database for recruitment of Doctors

15 years+ : Database Support handling Fortune 100 Client with a 100+ strong team

Operations Management - leading Operational Excellence

Delivery Management - handling a huge project for all deliverables relating to DB Support

Project Management - handling Projects from Initiation through Closing phases


PMP from PMI & ITIL V3 Certified Expert (Purple Badge)

Companies worked

  • Govt. of India, Ministry of Health & Family Welfare
  • Wissen Infotech, Hyderabad
  • Cibersites Inc., Bangalore
  • Savvis Inc., Bangalore
  • CenturyLink Inc., Bangalore
  • Genpact, Hyderabad

Trainings conducted

  • Soft skills
  • Communication Skills
  • Oracle Database
  • Project Management
  • Team Management
  • PMP Training
  • Information Security (ISO 27000)
  • Quality Management Systems (QMS)

Forthcoming Schedules

ITIL v3 Jan-2018 IST Time
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