ITIL® v4 2019 Foundation & Intermediate Level Certification

The purpose of the exam preparation in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® best practices, terminology, structure and concepts and has comprehended the core principles for Service Management.

On 28 February 2019 ITIL v4 is being launched. The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.


  • ITIL Introduction
  • ITIL V3 vs V4
  • ITIL V3 is still alive
  • ITIL SVS (Service Value System)
  • 7 Guiding Principles
  • 4 Dimensions of Service Management
  • Service Value Chain
  • ITIL 4 Practices
  • SVS Components
  • Focus on Value  Principle
  • Start where you are  Principle
  • Progress iteratively with Feedback  Principle
  • Collaborate and Promote Visibility  Principle
  • Think and work holistically  Principle
  • Keep it simple and practical  Principle
  • Optimize and Automate  Principle
  • Dimension Organization and People
  • Dimension Information and Technology
  • Dimension Partners and Suppliers
  • Dimension Value Streams and Processes
  • SVC Activities
  • SVC Activity Plan
  • SVC Activity Engage
  • SVC Activity Design & Transition
  • SVC Activity Obtain / Builds
  • SVC Activity Deliver & Support
  • SVC Activity Improve
  • ITIL 4 Practices
  • Continual Improvement
  • Change Control
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management
  • Additional Practices
  • Information Security
  • Relationship management
  • Supplier Management
  • Availability Management
  • Capacity & Performance Management
  • IT Asset Management
  • Service Configuration Management
  • Service Continuity Management
  • Monitoring and Event Management
  • Release Management
  • Deployment Management


ITIL Certified professionals receive a global recogition pin which they can wear in interviews, conferences and seminars, creating value in all endeavors.

Training fee with Certification: INR. 26,500/- Inc.Taxes

The Fee includes ITILv4 Exam fee, classroom or virtual live training, a soft copy of material and question papers & answers. Please contact us for further details on Corporate or Group or Early bird discounts.

Details of the ITIL® v4 Foundation Exam:

About ITIL® v4 Intermediate

Prerequisites - Should have completed ITIL v4 Foundation

Intermediate level Certification in:

  1. Service Strategy (SS)
  2. Service Design (SD)
  3. Service Transition (ST)
  4. Service Operation (SO)
  5. Continual Service Improvement (CSI)

Each module requires 3 days of training and is followed by an Online Examination for awarding ITIL® Intermediate Certification.

About the Facilitator:


Mr. Raj, PMP, PSM,PSPO, ITIL Expert


  • 7 years+ : Establishment and Administrative matters in Health and & Family Welfare; IT database for recruitment of Doctors
  • 15 years+ : Database Support handling Fortune 100 Client with a 100+ strong team
  • Operations Management - leading Operational Excellence
  • Delivery Management - handling a huge project for all deliverables relating to DB Support
  • Project Management - handling Projects from Initiation through Closing phases


PMP® from PMI® & ITIL® Certified Expert (Purple Badge), PSM, PSPO

Companies worked

  • Govt. of India, Ministry of Health & Family Welfare
  • Wissen Infotech, Hyderabad
  • Cibersites Inc., Bangalore
  • Savvis Inc., Bangalore
  • CenturyLink Inc., Bangalore
  • Genpact, Hyderabad

Trainings conducted

  • ITIL
  • PMP
  • PSM
  • PSPO
  • Soft skills
  • Communication Skills
  • Oracle Database
  • Project Management
  • Team Management
  • Information Security (ISO 27000)
  • Quality Management Systems (QMS)

Forthcoming Schedule 2021:

ITILv4 Workshop Dts IST Time Singapore Time Australia Time
2Saturdays June 12th,14th 10am-5.30pm 12.30am-8pm SGT 2pm-9.30pm AEST
2 Saturdays July 10th,12th 10am-5.30pm 12.30am-8pm SGT 2pm-9.30pm AEST

Trademarks & IP Copyrights

As a PMI R.E.P. & Microsoft Partner, JEEES Enterprise Solutions is committed to contribute towards ongoing professional development of Project Managers, Program Managers, Engineers, Staff, Quality Professionals, PMP Certification Holders, & other professionals involved in varied domains
PMP, PMBOK, CAPM, PMI-ACP, PMI-RMP, PMI-SP, PgMP, PMI, OPM3, R.E.P. Logo are registered marks of Project Management Institute, Inc. USA
Microsoft, MS Project, SharePoint are registered trademarks of the Microsoft Corporation. "PRINCE2, ITIL are the registered trademarks of AXELOS Limited or OGC, UK.  All other trademarks are property of their respective owners
As a company policy, JEEES Enterprise Solutions encourages all participants to go through payment terms & conditions for each service offering prior to program registration - kindly note that by participating in any of our training programs, you agree to abide by terms & conditions for that respective program


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Naga Veni




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